FREQUENTLY ASKED QUESTIONS
If your building requires a certificate of insurance, send your building manager’s name and email address to firstname.lastname@example.org. We will reach out to your manager and provide the Certificate of Insurance.
What is your CANCELLATION POLICY?
To reschedule or cancel your appointment, please call (323) 470-2679. A $50 fee applies to all jobs cancelled or rescheduled less than 48 hours from the appointment start time. Canceling your first pickup with less than 48 hour notice will forfeit the $50 deposit.
If it is 7 hours and 15 minutes, you pay for 7 hours and 15 minutes, not 8 hours.
How do lunch breaks work? Do you charge partial hour?
If we take a break-we stop the time. You don't pay for the break time.
The Double Drive Time Law (DDT), passed by the California Public Utilities Commission (CPUC), requires California based moving companies to double the amount of time it takes to get from the origin point to the destination point at the agreed upon hourly rate. This law applies to ALL moving companies in the state of California.
We charge 10% more on all credit cards.
If our team did a great job, tipping is welcome but not required. Show them some love on thumbtack and Yelp!